Practice management migrations done over weekends. iManage and NetDocuments performance tuning. Conflict-of-interest mailbox segregation. Trust-account audit prep. All the things only law-firm IT actually has to do.
Six things we do, written without acronyms or upsell tracks. Most clients buy a flat monthly plus the occasional project. No tier called Enterprise, no per-ticket charges, ever.
Helpdesk by email or phone, 24×7 monitoring, patch management, vendor liaison (your printer guy, your ISP, your line-of-business app), inventory tracking, asset lifecycle.
MFA enforcement, endpoint detection (we run Huntress + Microsoft Defender), encrypted backup with quarterly restore drills, written posture report your CFO and auditors can read, incident-response retainer.
Microsoft 365 and Google Workspace administration, Azure tenant work, on-prem-to-cloud hybrid, identity (Entra, Okta), VPN and ZTNA, server lifecycle for the firms still running them.
Office buildouts and moves, M&A diligence rooms, DMS and PM migrations, DR cutovers, ransomware recovery, hardware refreshes. We quote, scope in writing, and ship by the date.
Quarterly seat at the table with your partners. Budget for the next twelve months, risk we want fixed, roadmap we agree on together. No surprise line items.
For firms with one or two internal IT people who need backup, after-hours coverage, project capacity, or a second set of eyes on architecture. About 30% of our book.
Most MSPs sell a sales process and call it onboarding. Ours is a working method we've used on every engagement since 2014. The phases overlap, but the order doesn't change.
Half a day on-site. Meet your office manager, your two power users, the partner whose laptop is always slowest. We bring no pitch deck. We leave with a one-page list of what hurts.
Document everything. Fix the urgent stuff in week one. Close the gaps that an auditor or an attacker would find first. End with a written posture report at month one.
Flat per-user monthly. Real engineers you've met. On-call rotation published on the client portal. Tickets answered within an SLA we publish, by people who own the answer.
Two hours with your partners. Budget for the next twelve months, risk register, roadmap. No surprise line items between meetings. Most of our clients keep this on their calendar permanently.
Seventeen questions come up before a firm signs with us. The five we hear most are answered below — by the people who'd actually be on your account, not by marketing.
Flat per-user, per-month. No tiers called Enterprise. No per-ticket charges. Projects are quoted as fixed fees with a written scope; we eat overruns. Our entire price list is on the Pricing page — there's no version we send only to procurement.
A 30-day overlap is included. We document everything we find in your environment, fix the urgent stuff in week one, and don't touch your existing contracts until the overlap ends. About 60% of our clients came to us this way.
One of eight named on-call engineers, all of whom you'll have met. Not a triage line in another time zone. Average pickup 41 seconds. We publish the rotation on the client portal.
Week one: discovery, urgent fixes, documentation. Weeks two–four: backup verification, MFA enforcement, patch baseline. Month two: a written security posture report your CFO can read. Month three: a quarterly plan we agree on together.
A monitored event opens an internal ticket. If it's customer-impacting, you get a call from a human within 8 minutes — not an automated email. We'd rather wake you up than let you find out from your office manager.
Once a month, one of the engineers writes about something that happened — an incident, a hard call, a thing we got wrong. No SEO copy, no top-ten lists.
A small accounting firm, a leaked credential, six hours from first alert to all-clear. Names changed; the timeline isn't.
There is no Premium, no Platinum, no Enterprise. There is one plan, and a project list. Here's what we figured out about the alternative.
We hit 96.3% of response targets. We missed twelve. Here's what we missed, why, and what we changed for 2026.
We turn down work outside the eight verticals above. It's the trade we make to be genuinely good at the eight we keep.
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